lv999 Privacy Policy

lv999 ("we", "us", or "platform") operates a reliable and secure online gaming service for players in Bangladesh. When you create an account on lv999, play games, place bets, or interact with us in any way, you share certain information with us. This Privacy Policy ("Policy") explains how we collect that information, what purposes we use it for, who we share it with, and what rights you have regarding your information.

By using our service, you will be considered to have given your consent to the terms of this Privacy Policy. If you disagree with any term in this Policy, please refrain from using our platform and contact us at [email protected].

lv999 collects various types of information to provide, improve, and secure its services. A detailed breakdown of the information collected is provided below:

1.1 Registration and Identity Information

When you create an account on lv999, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (for KYC verification)
• Residential address

1.2 Financial Information

We collect the following information to process transactions:

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction date, amount, and method

1.3 Gaming Activity Information

To improve your gaming experience, we store your betting history, preferred games, win and loss records, and the time you spend on the platform.

1.4 Technical Information

Information collected automatically when you access our platform:

• IP address and device type
• Browser type and operating system
• Cookie and session data
• Navigation patterns and time spent on the platform
• Referral source (how you arrived at the platform)

lv999 uses the collected information for the following legitimate purposes:

lv999 never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances to provide services and meet legal obligations:

3.1 Service Provider Partners

The minimum necessary information is shared with payment processors, technology infrastructure providers, and gaming software suppliers. These partners are contractually bound to protect the confidentiality of your information and may not use it independently.

3.2 Disclosure for Legal Reasons

Information may be shared with competent authorities in the following circumstances:

• As part of a court order or legal process
• In investigations into fraud, money laundering, or terrorist financing
• To protect the rights and safety of us or our users
• To comply with applicable laws or regulations

3.3 Business Changes

In the event of a merger, acquisition, or asset sale, user information may be transferred. In such cases we will notify you in advance and the new operator will be bound to maintain the same privacy standards.

Cookies and similar tracking technologies are used on the lv999 website and app. Cookies are small text files stored on your device.

You can control cookies by changing your browser settings. Keep in mind that disabling certain cookies may limit the functionality of the platform.

lv999 has adopted industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transmission on the website is protected by 256-bit SSL encryption.
• Encrypted Storage: Passwords and sensitive financial information are stored using strong hashing algorithms.
• Access Controls: Only authorized staff may access information for specific and justified reasons.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication (2FA): Two-step verification is offered as an additional layer of security for account login.
• Security Monitoring: Unusual activity is detected through continuous system monitoring.

However, no digital method is completely impenetrable. We strive to ensure the highest level of protection, but in the event of a security breach we will notify you as quickly as possible and take the necessary steps.

lv999 does not retain your information beyond the necessary period. The retention policy for different types of information is as follows:

• Account Information: For as long as the account is active and for at least five years after it is closed (as required by law).
• Financial Transaction Records: A minimum of five years in accordance with Bangladesh's financial regulations.
• Gaming History: Up to two years after account closure.
• Cookie and Session Data: Automatically deleted at the end of the designated period.
• Customer Support Communications: Up to three years from the date of contact.

After the above periods have elapsed, information is securely deleted or anonymized.

As a registered user of lv999, you have the following rights regarding your personal information:

lv999 provides its services only to individuals aged 21 or older. We do not intentionally collect personal information from minors. Age is confirmed at registration through a national ID card or other government-issued document.

If we become aware that a minor has registered on our platform, we will immediately close that account, delete the collected information, and cancel any related transactions.

If you believe a minor has provided information on our platform, please notify us at [email protected].

lv999 may update this Privacy Policy from time to time. For significant changes, we will:

• Send a notification to your registered email address.
• Display a clear notice on the website.
• Inform you at least 14 days before the date the changes take effect.

Continuing to use our platform after changes have been made will be considered as your consent to the updated policy. We recommend that you review this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team: