Legal Document

lv999 Terms and Conditions

Please read this document carefully before using our platform. By registering, you are considered to have agreed to all these terms.

Last Updated: January 2026
Table of Contents
Important: These terms and conditions apply to all services on the lv999 platform. Creating or continuing to use an account means you have fully accepted these terms. For users aged 21 and above only.

1 General Introduction

lv999 (hereinafter referred to as the "Platform", "we", "our") is an online gaming and betting platform operated for players in Bangladesh. This terms and conditions document (hereinafter referred to as the "Terms") forms the legal agreement governing use of the lv999 website and all its associated services.

These Terms define the relationship between the user ("you", "user", "member") and lv999. Accessing the platform, creating an account, or using any service means you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

lv999 is committed to providing a safe and fair-play-based online gaming environment. We believe that transparency and fair treatment build a long-term relationship of trust with our members.

These Terms are written in English and apply to the Bangladesh market. In case of any interpretive ambiguity, the English text shall be considered final.

2 Eligibility and Registration

2.1 Age and Eligibility Requirements

To create an account and use services on lv999, the following eligibility requirements must be met:

  • You must be 21 years of age or older (for users aged 21 and above only).
  • You must be a resident of Bangladesh and online gaming must be lawful in your jurisdiction.
  • Each individual may hold only one account.
  • You must have full legal capacity.
  • You may not register if you are subject to any gambling exclusion program.

2.2 Registration Process

You must provide accurate and complete information at the time of registration. lv999 reserves the right to initiate a Know Your Customer (KYC) verification process at any time. Providing false information may result in immediate account closure and forfeiture of any deposited funds.

Information required at registration includes: full name, date of birth, a valid mobile number, and details of your preferred payment method. lv999 may request a national identity card or other documents for identity verification.

3 Account Management

3.1 Account Security

The security of your account is entirely your responsibility. Login credentials (password, PIN, or OTP) must never be shared with any third party. If you suspect that unauthorized access to your account has occurred, notify our support team immediately.

3.2 Account Ownership

Each account is for the use of the registered individual only. Selling, transferring, or allowing a third party to use your account is strictly prohibited. Operating multiple accounts from the same device or network will be considered fraudulent activity.

3.3 Updating Information

If any details on your account change (such as your mobile number or payment method), notify our customer support immediately. lv999 will not be responsible for any issues arising from inconsistent or outdated information.

4 Deposits and Withdrawals

4.1 Deposit Rules

The following payment methods are accepted for depositing funds on lv999: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳500 for each method.

Payment Method Minimum Deposit Minimum Withdrawal Processing Time
bKash ৳500 ৳1,000 15 minutes – 2 hours
Nagad ৳500 ৳1,000 15 minutes – 2 hours
Rocket ৳500 ৳1,000 15 minutes – 2 hours
Bank Transfer ৳500 ৳1,000 15 minutes – 2 hours

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals must be made through the same method used for the deposit, unless an exception is approved under special circumstances.

lv999 may request identity verification documents before processing a withdrawal for security purposes. This process is part of anti-money laundering (AML) and fraud prevention measures.

4.3 Third-Party Payments

Deposits or withdrawals using third-party accounts are strictly prohibited. Only transact using payment methods registered in your name. Violations may result in account suspension and funds being held.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. The following conditions apply to receive this bonus:

  • The turnover wagering requirement for the bonus is 10 times (bonus amount × 10).
  • Withdrawals from the bonus are not permitted until the turnover requirement has been completed.
  • Each new account may claim the welcome bonus only once.
  • The bonus is automatically added to the first deposit only.

5.2 VIP Program

The lv999 VIP program has three tiers. Based on your activity and regular participation, you can move to a higher tier:

  • Bronze — weekly cashback of up to 0.3%.
  • Silver — weekly cashback of up to 0.7%.
  • Gold — weekly cashback of up to 1.0%.

5.3 Bonus Abuse

Attempting to abuse or manipulate the bonus system (through multiple accounts, false identities, or betting strategies) is strictly prohibited. If such activity is detected, all bonuses will be cancelled and the account may be permanently closed.

6 Betting and Gaming Rules

6.1 General Betting Rules

Before placing a bet on lv999, please read the specific rules for each game or betting market carefully. lv999 reserves the right to void relevant bets in the event of a technical error, network issue, or display of incorrect odds.

6.2 Cricket Betting

Betting opportunities are available across various cricket tournaments including BPL, IPL, T20 World Cup, ICC events, and Bangladesh national team matches. Bets associated with match-fixing or manipulation of any event will be considered void.

6.3 Live Casino and Slots

All casino games are operated by neutral algorithms and a Random Number Generator (RNG). Each game outcome is entirely independent and has no relation to previous rounds. lv999 conducts regular game audits to ensure fair play.

If the outcome of a game is disputed for any reason, lv999's server logs will be considered the final evidence.

7 Prohibited Activities

The following activities are strictly prohibited on lv999:

  • Operating multiple accounts or using another person's account.
  • Conducting fraudulent activity to take advantage of bonuses or promotions.
  • Using software or automated tools to influence other users, games, or the system.
  • Money laundering or transactions involving illegal funds.
  • Participating in match-fixing or any form of sports manipulation.
  • Attempting unauthorized access to the platform's systems or network.
  • Providing false, misleading, or incomplete information.
  • Operating gaming on behalf of minors (under 21 years of age).
If any of the above prohibited activities are detected, lv999 reserves the right to suspend or permanently close the account and forfeit all balances. Law enforcement authorities may also be notified if necessary.

8 Limitation of Liability

8.1 Service Availability

lv999 makes every effort to keep the platform available at all times, but temporary disruptions may occur due to technical maintenance, server upgrades, or unforeseen events. lv999 will not be directly liable in such situations.

8.2 Liability for Financial Loss

Participating in gaming carries financial risk and users place bets entirely at their own responsibility. lv999 will not provide any compensation for financial losses resulting from gaming.

8.3 Third-Party Content

The lv999 platform may include games from third-party game providers (including Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Microgaming, NetEnt, Ezugi, and others). lv999 is not directly liable for technical errors or service disruptions in their games.

9 Privacy and Security

lv999 treats the protection of your personal information as its highest priority. All personal data is secured through SSL encryption technology. We never collect your password or full payment details.

To learn more about how your information is collected, used, and kept secure, please read our Privacy Policy. We do not share your information with third parties without a valid legal order.

lv999 conducts regular security audits and follows international best practices for data protection.

10 Account Suspension or Closure

10.1 Closure by lv999

lv999 may suspend or permanently close an account without prior notice in the following circumstances:

  • Serious violation of these Terms.
  • Fraud, money laundering, or suspicious activity.
  • Providing a false identity or failure to complete identity verification.
  • Legal or regulatory obligations.

10.2 Closure by the User

You may permanently close your account at any time by submitting a request to our support team. You will be given the opportunity to withdraw any eligible balance before the account is closed, provided there is no pending investigation.

10.3 Self-Exclusion

As part of responsible gaming, if you wish to temporarily block access to your own account, please notify our support team. Visit our Responsible Gaming page for more details.

11 Dispute Resolution

11.1 Complaints Process

For any dispute or complaint relating to lv999, please contact our customer support team first. We will provide an initial acknowledgement of your complaint within 24 hours.

To submit a complaint, contact us via our 24/7 live chat or by email at [email protected]. All communication can be conducted in English.

11.2 Final Decision

For disputes relating to technical matters or gaming, lv999's server logs and game records will be considered the final evidence. The decision of lv999 management shall be considered final and binding.

12 Changes to Terms

lv999 reserves the right to partially or fully change, amend, or update these terms and conditions at any time. For significant changes, we will provide a notification through the platform.

Continuing to use the platform after changes to the Terms will be taken to mean that you have accepted the new terms. It is therefore recommended that you review this page regularly.

If you have any questions about changes to the terms, please contact our support team.